HTP KORČULA d.d.

TERMS & CONDITIONS OF SERVICE

INTRODUCTION

HTP Korcula provides hotel and catering services in accordance with the General Terms and Conditions, and with the period and details as confirmed on the reservation. HTP Korcula is not liable for circumstances caused by conditions beyond its control, including wars, acts of terrorism, riots, strikes, natural disasters, sanitary disruptions, restrictions by local authorities etc.

BOOKING AND PAYMENT

Inquiries and booking can be done via our web site, by mail, fax, or in person at the the hotel reception. When booking, the customer confirms that she/he accepts these Terms and Conditions in their entirety. Everything stated hereafter becomes legally binding both for the customer and HTP Korcula. When booking, the customer is required to give all the information necessary during the booking procedure. When booking, the customer is required either to pay an advance, or provide a valid credit card as a payment guaranty, depending on the method of payment. The balance of the service cost is payable at the hotel reception prior to departure of the customer. The bookings made online, via mail or fax, are valid only after the sales office confirms in written that the reservation is accepted. The confirmation mail/letter/fax has to be presented at check in.

SOJOURN TAX

According to the Croatian Tourist tax Law, the customers are required to pay the sojourn tax when paying for their accommodation. The Tourist tax in the Republic of Croatia varies from destination to destination and travel period. Children from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The amount of the sojourn tax to be paid, is payable together with the balance of the cost. The amount of the sojourn tax paid will be clearly specified on the invoice issued by the service provider.

THE SERVICE RATES

The price of the services includes the basic service per person/day or per unit as described in the price list. Additional services are not included in the price of accommodation, therefore the customer pays for them separately. These services must be requested at the time of booking. HTP Korcula reserves the right to change the prices of service at any time. For customers who have paid an advance for their reservation, or provided acceptable reservation guarantee, HTP Korcula guarantees accommodation rates valid at the time of booking.

CATEGORIZATION AND SERVICE DESCRIPTION

Htp Korcula accommodation units are categorized and described in accordance with the official categorization of the Croatian Ministry of Tourism and its authorized agencies.

HTP KORCULA'S RIGHT TO CHANGES AND CANCELLATION

HTP Korcula reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Confirmed accommodation unit can be substituted by an accommodation unit of the same or higher category and at the price confirmed at the time of booking, provided that customer is notified in advance. In cases where substitute accommodation unit is not available, and the accommodation is paid in advance, HTP Korcula reserves the right to cancel the reservation and refund the complete amount paid.

CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION

If the customer wishes to change or cancel a reservation, this must be done in written form (email, mail, or fax). Changes must be made at least 7 days prior to the arrival date. In case of cancellation the cancellation policy will be applied as follows:
For cancellations made less the 7 days prior to arrival or "NO SHOW" situation, or cancellations during the use of the accommodation, 100% of the accommodation price will be charged. In circumstances caused by conditions beyond their control, customers must produce a written statement and HTP Korcula will charge up to a maximum of ......

HTP KORCULA'S OBLIGATIONS

It is HTP Korcula's obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. HTP Korcula will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control.

CUSTOMER'S OBLIGATIONS

The customer is required: to have valid travel documents, to act in accordance with the house rules in accommodation units. It is customers duty to check whether a visa or other travel certificates are required by the Croatian immigration authorities, for the citizens of country of her/his origin.

CHECK IN AND CHECK OUT TIME

The check in time is 14:00 and the check out time is 12:00.
If the customer fails to check out by the above stated check out time, extra charges will apply.

LUGGAGE

HTP Korcula is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the areas accessible to general public. Lost luggage or stolen goods should be reported without delay to the reception and the local police department.

COMPLAINTS

Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint.

COURT JURISDICTION

A ny disagreements that may arise from these Terms and Conditions should be settled in friendly manner, and if that is not possible, it will be subject to settlement by the Court in Dubrovnik.

Korcula, 11th April, 2005.